Refund policy

Returns

You can return online orders within 60 days of purchase for a refund. This includes sale items.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Please include your receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Items we can't accept for return

  • Gift cards
  • Perishable goods
  • Hazardous materials, or flammable liquids or gases
  • Intimate or sanitary goods, and some health and personal care items

Partial refunds

We may only be able to offer a partial refund if an item is not in its original condition, or is damaged or missing parts for reasons not due to our error.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund has been approved.

If it is approved, we'll refund you to your original payment method within 14 days of receiving the item.

Late or missing refunds

If you haven't received your refund, please check your bank account first, then contact your card provider or bank, as refunds can take a few days to appear. If you still haven't received it, please email us at stephensmyth44@gmail.com.

Faulty or damaged items

If your item arrives faulty or damaged, please email us at stephensmyth44@gmail.com with your order number and a photo, and we'll arrange a replacement or refund.

Gifts

If the item was marked as a gift when purchased and sent directly to you, you'll receive a gift credit for the value of your return once we receive it.

If the item wasn't marked as a gift, or the gift giver had the order sent to themselves, the refund will go to the gift giver.

Sending a return

Please post your return to:
Smyths Country Sports
1-3 Park Street
Coleraine
BT52 1BD
Northern Ireland

You are responsible for the cost of returning your item. For items over £50, we recommend a tracked or insured service, as we can't guarantee we'll receive your return.

You can also read our Shipping Policy.

Cancelling an order

You can cancel your order yourself as long as it hasn't been sent yet:

  1. Log in to your account.
  2. Find the order you want to cancel.
  3. Click "Cancel order".

If the cancellation is successful, you'll receive a confirmation email and a full refund will be processed automatically.

If you don't see a cancel option, your order has already been sent. Please use the returns process above, or contact us.

This policy does not affect your statutory rights.